Patient policies
At Body By Bemilly, it is our goal to make a difference in the lives we touch, by offering the highest level of service, by exceptionally trained professionals in a professional, stress free environment.
Therefore, to ensure the best experience for our patients, please review our policies.
We appreciate your business and look forward to serving you!
SCHEDULING/RESERVATIONS
In order to ensure that you obtain your desired appointments, we recommend scheduling your
appointment as far in advance as possible to ensure availability.
To accommodate your desired appointment, a credit card is required at the time of booking to guarantee your reservation.
We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
If you are receiving post op care in another facility, please finish there before beginning with us. We will also not accept any patients who are receiving post op care in another facility, while receiving care with us.
We have the right to cancel any future appointments, if this situation comes about.
CANCELLATION/RESCHEDULING POLICY
Any cancellations with less than 24 hours of notice, are subject to a cancellation fee. Patients who miss their appointments without giving any prior notification will be charged a fee of $45.
We recognize the time of our patients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other patients who could have scheduled an appointment for the same time.
Additionally, our staff function on a «by appointment only» status and can have traveled to the facility specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation, so please have your credit card ready when booking.
You will not be charged unless there is a cancellation or no show. Upon checkout at our facility, on the day of your appointment, patients may choose their desired method of payment. (We accept cards only, no cash).
CHECK IN/LATE POLICY/NO CALL-NO SHOW
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals, but may limit our ability to offer the fullest experience.
However, please text within the 15 minutes of your appointment to give us a heads up, if you believe you will be arriving late. Treatments will be rendered only for the remainder of the scheduled appointment and the original reservation fee will be charged.
Those who miss their appointments without giving any prior notification, will be charged a fee of $45 and if that appointment is part of a package, that appointment will be forfeited.
INTAKE FORMS
All patients must fill out our Intake forms, based upon the type of appointment that may be booked.
Depending on the type of appointment, will depend on the type of form you will be required to sign.
Forms are sent directly to the designated email address that patient provides to us.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our patients up to date on any changes that may occur, but encourage all patients to inquire about pricing and available services when booking your appointment.
SALES
Any discounts, deals, sales and coupons are non negotiable and cannot be modified nor gifted to another person, unless specified.
GIFT CERTIFICATE POLICY
Gift Certificates are available in any amount over $25 and may be purchased as an e-gift certificate.
Please visit our e-gift certificate page to purchase. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen.
Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
REFUND POLICY
Due to the nature of our services, all services, treatments, packages, products and gift certificates are non-refundable. All sales are final. No exceptions.
GRATUITY
Gratuity is not included in the price of services . At your discretion, gratuities are graciously accepted by our team in Cash/Venmo/CashApp; customary tipping is 15 – 20% is greatly appreciated.
TRAINING POLICIES
CANCELLATION POLICY
We understand that things may happen, but failure to notify Body by Bemilly, no later than 24 hours prior to the scheduled training session, will result in the potential loss of future bookings.
PAYMENT
The remaining balance is due the day prior to training. You will receive an invoice from Body By Bemilly.
REFUND POLICY
All deposits, full payment amount and fees are non-refundable.
DRESS CODE
All black – clothes and sneakers.
NOTE:- Please arrive 15-20 minutes earlier to settle in. – Take into consideration that the location may take a couple of minutes to locate- Ensure you have enough time to get to the location and find parking